NAPA Auto Parts

I've stopped into Napa twice in Lebanon only because I didn't buy my battery there's someone else did for me, it was also a lot more expensive than elsewhere, upon arrival I was met by a really nice Employee. He came out tested it, and it wasn't perfect, but it shouldn't be dying, I explained what happened the night before & me being disabled in downtown Nashville wasn't good & he agreed, then he said that the thingamabob tube that runs from the battery to my fuse box was loose, so it needed to be tightened after I told him earlier what I ended up paying to get jumped off he said we r not allowed to work on anyone's vehicle, but tightening a Bolt is no big deal. I'm in a Wheelchair so I can't reach & I have no tools. I paid 2x $30 all I had to have it jumped off. The Manager arrived & Not only was yelling at the poor man who hadn't even touched my Battery yet btw, but was very 🤔 well just unnecessary, however people have bad day's, but considering how expensive 🫰, the rules are rules, but if they put a battery in & out. Then I don't understand why this is different maybe I'm mistaken.. I'm just going to get my battery exchange for a new One and that will fix it. I do plan on getting more tools it's just hard when you've just lost your place..Doing the best you can. I was actually just asking him How to do it myself, I'm capable of that, He took off afterwards & back in the building after that behind her. I Motioned to him I'm sorry 😔.. bcuz I wasn't trying to get him in trouble. So, Long story short I will not be a returning customer at Napa Auto Parts ever again.

Good place

Great service